Managed IT Services
Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to evolving business needs.
- 20 years in IT.
- Coverage that is flexible: 12/7, 12/5, 8/5, and 24/7.
- New features in 1–14 days, urgent fixes in 8 hours.
Managed IT Services
An MSP is not just an alternative to an in-house IT department that manages your daily IT operations, though it’s already a huge workload off your shoulders. A good managed IT company is your strategic partner and can significantly optimize the cost and efficiency of your IT by driving small and large changes, like improving network latency or embracing demand-driven cloud computing.
With decades of experience in IT, Twingigs Technologies can become your trusted partner to monitor, troubleshoot, and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.
Our Managed services Offerings
IT infrastructure assessment
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
IT infrastructure monitoring 24/7
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain infrastructure productivity.
- Managed Network Operations Center (NOC).
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT help desk
- L1 help desk – resolution of basic user issues.
- L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
- L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.
Cloud management
- AWS, Azure and multi-cloud infrastructure management.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
Managed application services
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- Application evolution with continuous delivery of new features and design experiments.
Managed DevOps
- Deployment of CI/CD pipeline.
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Implementation of test automation.
- Design of an automated monitoring solution.
Managed security
- Security audits.
- Vulnerability assessment.
- Penetration testing.
- Compliance program planning/assessment.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible cooperation models
Being a full-service MSP, Twingigs can handle any kind of IT operation for your business. Additionally, we can share responsibilities and facilitate co-managed cooperation with other IT service providers or your internal IT infrastructure department.
Benefits of Hiring a Mature MSP
Flexible Pricing for IT Management Services
The Benefits Of Twingigs Managed Services
Database Managed Services
At Twingigs, we understand the critical role that databases play in modern businesses. Managing databases efficiently and effectively is paramount to ensuring smooth operations, optimal performance, and data security. This is where our DB Managed Services come into play.
What are DB Managed Services?
DB Managed Services encompass a range of services designed to handle the administration, maintenance, optimization, and security of your databases. Whether you're using relational databases like MySQL, PostgreSQL, or SQL Server, or NoSQL databases such as MongoDB or Cassandra, our team of experts is equipped to manage them all
Data is an essential aspect of any organization. However, many businesses may not require DBAs with extensive technical knowledge all of the time. Twingigs may serve as your extended database support staff, regardless of where your data is stored or what your needs are. Leave the database in capable hands and spend your time on more vital tasks!
Cloud Managed Services
Do you find it difficult to manage and deal with overwhelming data? Twingigs Technology will deliver a safe, secure, and personalized cloud-based solution to manage your organization's enormous amount of data. Cloud operations can be challenging and demand long-term investment.
Large enterprises can afford to purchase pricey cloud services and manage the infrastructure with permanent employees. However, small businesses confront the obstacles of finding specialized technicians, cloud expertise, and infrastructure.
We understand the pressure of managing your IT infrastructure alongside your core business. That's why we offer comprehensive cloud managed services to take the burden off your shoulders and empower you to focus on what matters most - growth and innovation.
Highlights Of Our Approach
What You Get with Cloud Infrastructure Management
Efficient IT service delivery
- CI/CD process management.
- Reporting process management.
- Cloud infrastructure improvement plans.
Compliance with industry standards
- Compliance reports based on compliance assessments.
Regular transparent reporting
- Health check reports.
- Security audit reports.
- Incident reports with root cause analysis.
- Regular service level reports.
Choose Your Service Option
AWS managed services
- Using the optimal cost-performance methodology, we develop, implement, or move SaaS applications and IT infrastructures to AWS.
- We keep an eye on, manage, and enhance your AWS setup or SaaS applications that run on AWS.
Azure managed services
- Using a practical approach, we handle Azure design, deployment, or migration for SaaS applications and IT infrastructures.
- We oversee and enhance SaaS applications and Azure-powered IT infrastructures.
Multi-cloud infrastructure management
- We design a tailored multi-cloud architecture balanced for costs and performance.
- We implement your multi-cloud environment and ensure its efficiency and high availability.
Benefits of Our Cloud Managed Services
Administration and troubleshooting
Our licensed Cloud experts use their practical knowledge in:
Infrastructure monitoring 24/7
The Twingigs team uses tools like Amazon CloudWatch, Zabbix, Nagios, and other monitoring systems to anticipate and prevent problems before they become serious ones, preventing system outages. They also give you regular, comprehensive reports on the performance and resource utilization of your AWS-based IT infrastructure, including CPU, memory, and network utilization.
Optimization
We gather information about your Cloud infrastructure architecture design while keeping your business objectives in mind. This information is then used to further develop a strategy to minimize your expenses, more effectively employ available capacities, and right-size the Cloud services you use.
Infrastructure cybersecurity
We take over the management of your cloud infrastructure, monitoring its security and using our knowledge to:
Infrastructure compliance
We routinely assess your cloud environment's adherence to pertinent data privacy and security frameworks and standards, such as NIST 800, PCI DSS, GDPR, ISO 27001, HIPAA, and ISO 27001. We are able to offer our clients both a GDPR Data Processing Agreement (GPA) and a HIPAA Business Associate Agreement (BAA).
Infrastructure evolution
Twingigs is prepared to assist you in organizing the modifications and additions you must make to your cloud environment. We work closely with your internal IT infrastructure management team, a different vendor's team (maybe using a DevOps approach), or we do it ourselves to help you optimize your IT infrastructure. Our professionals are keen to put the planned changes into action as soon as possible to minimize downtime and assist your development and support teams in smoothly acclimating to the new Cloud environment.
Application Managed Services
Do you find it difficult to manage and deal with overwhelming data? Twingigs Technology will deliver a safe, secure, and personalized cloud-based solution to manage your organization's enormous amount of data. Cloud operations can be challenging and demand long-term investment.
Large enterprises can afford to purchase pricey cloud services and manage the infrastructure with permanent employees. However, small businesses confront the obstacles of finding specialized technicians, cloud expertise, and infrastructure.
Explore Managed Application Services
You can maintain your applications’ high availability and relevance to changing business needs by using managed application services. These services include a wide range of topics, such as continuous app improvement, help desk support, system availability and reliability management, problem solving, and application monitoring. Any combination of services can be used, depending on the particular requirements of the company.
Application monitoring and performance management
Twingigs team continues to be in charge of app performance management. They carry out a variety of monitoring tasks to monitor all important metrics, including response time, transaction completion, and message queue exceeds. They also identify and address any possible threats before they have a significant negative impact on user experience or process disruption.
Application enhancement
The Twingigs team makes sure that updates, rollouts of new versions, and minor and large program modifications are managed in an organized and timely manner.
Application troubleshooting
By resolving issues with any application misbehaviors, component unavailability, delayed request handling, excessive memory consumption, data inaccuracy and inconsistency, and more, Twingigs maintains proper application work.
Application optimization
Twingigs can help apps become more ROI- and TCO-efficient while also keeping them relevant in an ever-changing corporate environment. In order to speed up weak and inefficient flows and make maintenance easier, we examine business processes to find current pain areas and adapt applications (introducing automation, moving to new technology and platforms, reorganizing or modularizing solutions).
Change management and training services
Our staff pays close attention to every essential step of the change process in order to successfully manage app modifications. We evaluate the changes' justifications, guarantee thorough testing coverage, assess risks, create a safe release schedule, and carry out the post-change review.
Application security
Twingigs security professionals carry out testing and monitoring procedures to stop any data breaches brought on by application flaws.
Help Desk capabilities
Help desk support is another way that we can bolster our managed application services. A single point of contact that is multilingual and accessible around-the-clock enhances app users' experiences by providing timely assistance and an up-to-date knowledge base. With proper prioritizing, it also maximizes the efforts of higher level support teams and gives businesses greater control over their applications through thorough reports on closed issues.
Applications We Focus On
Twingigs has a track record of effectively managing and modernizing several enterprise-level products.
Industry expertise:
- Manufacturing
- Healthcare
- Retail and eCommerce
- Banking
- Professional services
- Telecommunications, etc.
Business process expertise:
- Supply chain and procurement management
- Financial management
- Sales management
- Customer service management
- Marketing campaigns management, and more.
Twingigs Concept of Application Services
Our concept of application services is outlined in the following points:
- We employ contemporary methods and technologies. We actively use and continuously improve our IoT, big data, machine learning, AI, image analysis, augmented reality, DevOps/Continuous Delivery (CD), and we don't shy away from utilizing tried-and-true techniques.
- We are capable of handling intricate business IT environments that have developed over many years. We have been building our knowledge over the course of 2 decades on several projects, and during that time we have learnt how to manage systems of all kinds, including architectural patterns.
- In terms of working together, we are adaptable. We are prepared to work with outside vendors to provide our clients with business value. We may instantly modify the scope of responsibility and service schedules to fit the changing demands and priorities of the client.
- TCO of the solutions we manage and provide is our main concern. We examine methods to minimize expenses related to operations, maintenance, and other aspects of a solution's life cycle.
- We've put in place dependable, orderly procedures. In addition to ISO 13485 certified quality management for medical devices and software as a medical device, we also have ISO 9001 certified quality management, ISO 27001 certified information security management, and more.
Application Services We Offer
Application
Development
Application
Management
Application Modernization
Application Development
We create and deliver business apps for the web, mobile, and cloud that range in complexity and are tailored to varied requirements. We give particular consideration to their adaptability, security, speed, and possibility for integration during this process.
- The actual value to business
- Stable work and undemanding support
- High quality and timely releases
-
Agile delivery of new features
Application Management
We can handle the administration of your apps, guaranteeing better company flexibility and reduced IT expenses. Our staff will use the most recent process management techniques to maintain and keep an eye on your application servers and databases, ensuring that they are stable, perform better than before, and remain in line with your organization’s needs.
- Remote application monitoring and performance management
- Remote application support
- Help Desk
Design and implementation of the Continuous Delivery (CD) pipeline
Application modernization
In order to improve their functionality and better integrate legacy apps into a contemporary enterprise IT strategy, our team modernizes them.
We assist with a variety of “revival” tasks and scale them to meet your company’s requirements.
- Re-hosting
- Re-platforming
- Re-architecting
- Re-engineering
- Re-coding
Application integration
We can combine your IT environment’s various standalone apps into a cohesive system that functions well, increasing both the system’s efficiency and user-friendliness.
We address our experience in integrating systems and applications of varied complexity, scale, and technology stacks in order to make integration successful.
- Select an integration pattern that answers the current needs and a future strategy of your business
- Pay due attention to specific integration risks
- Cover the end-to-end integration process
Application security services
Businesses can get help from our security specialists in strengthening the security of their applications.
- As ISO 27001-certified professionals, we follow all security guidelines and assist you in maintaining compliance with stringent industry-specific security regulations, like HIPAA, GDPR, PCI DSS, etc.
- With addition to offering advice on a resilient app design pattern that can handle possible security threats, we assist you with gathering security needs.
- We employ constant security monitoring to ensure that your apps are safe, dependable, and promptly detect the need for security updates to counter ever-changing cyberthreats.
- We use white box testing (with code audit) or black box testing (without access to application code) to look into security issues with your application. After finding vulnerabilities, we produce a report with suggestions for fixing them.
Application testing
We conduct thorough manual and automated testing (essential for continuous delivery) at every application life cycle stage (implementation, deployment, support, and evolution) to promptly detect possible risks and confirm that your enterprise solutions function as intended and meet the set quality standards.
We ensure comprehensive checking of your application with multiple types of testing, including:
- Functional testing
- Performance testing
- Usability testing
- Integration testing
- Compatibility testing
Infrastructure Managed Services
At Twingigs Technologies, we understand the importance of a robust and reliable IT infrastructure. It's the foundation upon which your business applications run, and any downtime can have a significant impact on your productivity and revenue. That's why we offer comprehensive Infrastructure Managed Services (IMS) / Platform Managed Services (PMS) to take the burden off your IT staff and ensure your systems are always operating at peak performance.
Our IMS offering provides complete management of your IT infrastructure, including:
Servers and storage: We handle the provisioning, patching, monitoring, and maintenance of your servers and storage devices, ensuring they are secure, up-to-date, and running efficiently.
Networking: Our team of experts will manage your network devices, firewalls, and security systems, keeping your data safe and your network running smoothly.
Operating systems: We take care of operating system updates, security patches, and configuration management, ensuring your systems are stable and secure.
Desktop and mobile device management: We can help you manage and secure your employee desktops, laptops, and mobile devices.
Benefits You Get Choosing Us for IT Infrastructure Management
IT Infrastructure Components We Cover
The IT infrastructure management services provided by Twingigs Technologies simplify IT operations and increase corporate productivity. We can handle everything, from meticulously planned large-scale migrations and evolution of the complete IT infrastructure or just some of its components, to continual monitoring, maintenance, and optimization.
Hardware
- Servers
- Network devices like switches, routers, wireless access points
- Desktops
- Mobile devices
- IoT devices
Cloud environments
- Azure
- AWS
- GCP
Data storage
- Cloud and on-premises databases
- Data warehouses
- Data lakes
Networks
- LAN
- WAN
- VPN
Security
- IPS
- SIEM
- IAM
- FireWall
- Antivirus
Customer- and partner-facing software
- Online catalogs
- Customer feedback tools
- Self-service apps
- Partner/vendor/patient portals
Enterprise solutions
- ERP
- CRM
- Business intelligence
- Corporate intranets
Software development infrastructure
- Development and testing environments
- CI/CD pipelines
- Containerization tools
- Dependency management systems
Services we Offer
- Monitoring, analyzing and proactively tuning the performance of cloud and on-premises infrastructure components.
- Deployment of new infrastructure components.
- Infrastructure evolution according to the growing load and new needs.
- Modernization of infrastructure components.
- Migration and integration of infrastructure components.
- Continuous cost optimization.
- Disaster recovery strategy preparation and update.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.).
- Resolving incidents of various complexity and severity.
- Emergency patching.
- Identifying incident root causes, suggesting and implementing preventive measures.
- Automating a ticketing process.
- Design and implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Design, deployment and support of CI/CD pipelines, IaC.
- Test automation.
- Design and implementation of an automated monitoring solution.
- Monitoring and analysis of security incidents.
- Vulnerability scans.
- Penetration testing.
- Proactive improvements.
- Compliance program planning and assessment.
- User administration.
- Software configuration/re-configuration and updates.
- Virtual desktop administration.
- Transition to remote work and continuous optimization of digital workplaces.
SharePoint support and maintenance services enable users to effectively complete their business tasks and contribute to the reliable operation of SharePoint solutions.
In order to maintain your SharePoint solution operating at peak efficiency and to support a reliable, secure, and error-free collaboration environment, we leverage our 17 years of experience in SharePoint development and consulting to offer comprehensive SharePoint support and maintenance services.
How we start?
We approach SharePoint managed services pro-actively, beginning with a thorough diagnostic of the security and performance of a SharePoint solution—a remote health check. The whole SharePoint solution is monitored as part of the health check using:
- Security audit for SharePoint.
- Health assessment of a SharePoint form.
- Individual evaluation of an application.
- Evaluation and content analysis.
- Review of custom code.
- Analysis of load time.
- User experience assessment.
Following the diagnostics, the Twingigs SharePoint team creates a health check report that includes advice on how to resolve any bottlenecks found, along with a thorough description of the concerns, like security vulnerabilities or user adoption problems. Our SharePoint team also provides help with putting these suggestions into practice.
What we do?
- Performance tuning, diagnostics and troubleshooting, remote administration, security management, and hosting management are all aspects of managing Microsoft Internet Information Services (IIS).
- Managing Microsoft SQL Server includes capacity management and monitoring, design and implementation, configuration and administration, performance tuning, and storage disaster recovery.
- Generating backups. We create disaster recovery strategies and offer suggestions for a backup plan for SharePoint. In addition to performing data recovery, we plan complete and incremental backups for metadata, content, etc. We also regularly test the backup and recovery procedures.
Ongoing SharePoint surveillance. Fast access to metrics like network bandwidth, firewall rules, and other data enables us to detect mistakes as soon as they occur and take prompt corrective action.
Ongoing performance evaluation of the system. We do a thorough examination of SharePoint’s components and performance to identify any bottlenecks, like sluggish load times. Then, we troubleshoot any difficulties we find with the CPU, RAM, etc.
Assistance desk. In accordance with a service level agreement, we address trouble tickets related to the loss of important data, application errors, degradation of SharePoint functionality, etc. (SLA).
Every month security inspection. Twingigs helps you assess your SharePoint solution’s overall security, assisting with things like permissions, antivirus setup, security certificate and update checks, and more.
Installation of patches. We constantly apply the most recent security patches to SharePoint to safeguard collaboration and work processes. Zero downtime patching, or ZDP, is the technique we use to prevent any interruptions to applications. In addition to security updates, we also apply bug fixes and patches (such language patches) that enhance a SharePoint solution’s usability and performance.
Reporting
We provide weekly and monthly status reports that are based on gathering various metrics and keeping an eye on the condition of your SharePoint system. They include details about the functionality of SharePoint solutions and the current status of the system. In particular, we examine:
- Setup of the farm.
- Networking and authentication.
- Configure a search.
- Master page features.
- Unique web components.
- Local servers' security settings.
- Subsites are valued.
- Design.
- Practicality.
Consulting Services
In addition to conventional managed services, we offer SharePoint consulting to help your business maximize SharePoint’s capabilities in the event that significant modifications are made to your SharePoint system. Examples of such consulting include:
- Moving a SharePoint solution to the cloud or to a more recent on-premises version.
- Putting together a hybrid SharePoint setup.
- Creating a mobile app for SharePoint that is unique.
- Combining third-party software with a SharePoint solution.
Support services we offer
On-demand technical SharePoint support
Twingigs locates the underlying causes of functional problems in your SharePoint solution and fixes them to bring back the platform’s slick operation. We resolve the most important problems within 8–16 business hours, depending on how serious the problem is, to maintain business operations and let users to carry on with their regular activities.
- Checking and resolving problematic code.
- Resolving hardware and architectural problems (misconfigured or overloaded Servers, erroneously planned farms, and erroneously distributed server responsibilities).
- Adjusting features and programs (wrongly configured workflows, incompatible Plug-ins, problems with searches).
- Resolving problems with user authentication and setting up user rights.
- Resolving problems with content management (including crawling, indexing, sharing, and generation of content).
- Fixing performance problems such a slow website load time and inability to use SharePoint sites, Integration Issues
Continuous SharePoint maintenance
Our goals are to increase the power of SharePoint solutions by :
- Installing service and feature packs on a regular basis will ensure flawless operation and increase the system's potential for improvement.
- Protecting your working processes by implementing security updates and carrying out security audits. We'll monitor your SharePoint infrastructure, find performance and security flaws, and promptly address them with our SharePoint Health Check Service.
- SharePoint solutions are integrated with other enterprise systems, such as ERP, CRM, HRM, and LMS.
User training assistance
Twingigs provides specialized instruction for:
- End users and SharePoint administrators
In addition to covering the fundamentals of the platform, we also offer advice on how to encourage the adoption of a SharePoint solution, foster a collaborative culture inside the company, and make the most of SharePoint’s non-standard features, such knowledge or innovation management.
Benefits You Get
We want our clients to concentrate on accomplishing their business objectives rather than worrying about their SharePoint solutions, which is why we offer SharePoint support and maintenance services. To make that possible, Twingigs promises:
- Services are available around-the-clock.
- Prompt resolution of SharePoint problems.
- A group of Microsoft Certified SharePoint specialists, comprising Windows and MS SQL Server administrators, developers, architects, consultants, and SharePoint administrators, will assist you in resolving even the most challenging problems.
- A flexible price policy that complements your planning approach.
- Confidentiality and security of SharePoint maintenance and support initiatives.
Cloud Managed Services
Do you find it difficult to manage and deal with overwhelming data? Twingigs Technology will deliver a safe, secure, and personalized cloud-based solution to manage your organization's enormous amount of data. Cloud operations can be challenging and demand long-term investment.
Large enterprises can afford to purchase pricey cloud services and manage the infrastructure with permanent employees. However, small businesses confront the obstacles of finding specialized technicians, cloud expertise, and infrastructure.
We understand the pressure of managing your IT infrastructure alongside your core business. That's why we offer comprehensive cloud managed services to take the burden off your shoulders and empower you to focus on what matters most - growth and innovation.
Scope Of Cloud Infrastructure Managed Services
- Infrastructure design, migration, and implementation for clouds.
- Integration of public and private clouds.
- Monitoring, managing, and maintaining network infrastructure in the cloud.
- Cost optimization for cloud utilization.
- Guaranteed adherence to regulations for cloud infrastructures.
Highlights Of Our Approach
What You Get with Cloud Infrastructure Management
Efficient IT service delivery
- CI/CD process management.
- Reporting process management.
- Cloud infrastructure improvement plans.
Compliance with industry standards
- Compliance reports based on compliance assessments.
Regular transparent reporting
- Health check reports.
- Security audit reports.
- Incident reports with root cause analysis.
- Regular service level reports.
Choose Your Service Option
AWS managed services
- Using the optimal cost-performance methodology, we develop, implement, or move SaaS applications and IT infrastructures to AWS.
- We keep an eye on, manage, and enhance your AWS setup or SaaS applications that run on AWS.
Azure managed services
- Using a practical approach, we handle Azure design, deployment, or migration for SaaS applications and IT infrastructures.
- We oversee and enhance SaaS applications and Azure-powered IT infrastructures.
Multi-cloud infrastructure management
- We design a tailored multi-cloud architecture balanced for costs and performance.
- We implement your multi-cloud environment and ensure its efficiency and high availability.
Application Managed Services
Do you find it difficult to manage and deal with overwhelming data? Twingigs Technology will deliver a safe, secure, and personalized cloud-based solution to manage your organization's enormous amount of data. Cloud operations can be challenging and demand long-term investment.
Large enterprises can afford to purchase pricey cloud services and manage the infrastructure with permanent employees. However, small businesses confront the obstacles of finding specialized technicians, cloud expertise, and infrastructure.
Explore Managed Application Services
You can maintain your applications’ high availability and relevance to changing business needs by using managed application services. These services include a wide range of topics, such as continuous app improvement, help desk support, system availability and reliability management, problem solving, and application monitoring. Any combination of services can be used, depending on the particular requirements of the company.
Cloud Managed Services
Do you find it difficult to manage and deal with overwhelming data? Twingigs Technology will deliver a safe, secure, and personalized cloud-based solution to manage your organization's enormous amount of data. Cloud operations can be challenging and demand long-term investment.
Large enterprises can afford to purchase pricey cloud services and manage the infrastructure with permanent employees. However, small businesses confront the obstacles of finding specialized technicians, cloud expertise, and infrastructure.
We understand the pressure of managing your IT infrastructure alongside your core business. That's why we offer comprehensive cloud managed services to take the burden off your shoulders and empower you to focus on what matters most - growth and innovation.
L1, L2 support, security management.
We establish the ticket cost at the outset of our collaboration, and you are billed according to the number of problems we address each month.