SharePoint Managed Services
SharePoint managed services are aimed at ongoing monitoring of SharePoint solutions, solving technical issues, and improving features in order to maintain seamless operating with high performance. The goal of SharePoint managed services is to ensure high performance and flawless operation by continuously monitoring SharePoint systems, resolving technical problems, and enhancing functionality.
How We Start ?
We approach SharePoint managed services pro-actively, beginning with a thorough diagnostic of the security and performance of a SharePoint solution—a remote health check. The whole SharePoint solution is monitored as part of the health check using:
- Security audit for SharePoint.
- Evaluation of a SharePoint farm.
- Individual evaluation of an application.
- Evaluation and content analysis.
- Review of custom code.
- Analysis of load time.
- User experience assessment.
Following the diagnostics, the Twingigs SharePoint team creates a health check report that includes advice on how to resolve any bottlenecks found, along with a thorough description of the concerns, like security vulnerabilities or user adoption problems. Our SharePoint team also provides help with putting these suggestions into practice.
What we do?
Ongoing SharePoint surveillance. Fast access to metrics like network bandwidth, firewall rules, and other data enables us to detect mistakes as soon as they occur and take prompt corrective action.
Ongoing performance evaluation of the system. We do a thorough examination of SharePoint’s components and performance to identify any bottlenecks, like sluggish load times. Then, we troubleshoot any difficulties we find with the CPU, RAM, etc.
Assistance desk. In accordance with a service level agreement, we address trouble tickets related to the loss of important data, application errors, degradation of SharePoint functionality, etc. (SLA).
Every month security inspection. Twingigs helps you assess your SharePoint solution’s overall security, assisting with things like permissions, antivirus setup, security certificate and update checks, and more.
Installation of patches. We constantly apply the most recent security patches to SharePoint to safeguard collaboration and work processes. Zero downtime patching, or ZDP, is the technique we use to prevent any interruptions to applications. In addition to security updates, we also apply bug fixes and patches (such language patches) that enhance a SharePoint solution’s usability and performance.
Reporting
We provide weekly and monthly status reports that are based on gathering various metrics and keeping an eye on the condition of your SharePoint system. They include details about the functionality of SharePoint solutions and the current status of the system. In particular, we examine:
- Setup of the farm.
- Networking and authentication.
- Configure a search.
- Master page features.
- Unique web components.
- Local servers' security settings.
- Subsites are valued.
- Design.
- Practicality.
Consulting Services
In addition to conventional managed services, we offer SharePoint consulting to help your business maximize SharePoint’s capabilities in the event that significant modifications are made to your SharePoint system. Examples of such consulting include:
- Moving a SharePoint solution to the cloud or to a more recent on-premises version.
- Putting together a hybrid SharePoint setup.
- Creating a mobile app for SharePoint that is unique.
- Combining third-party software with a SharePoint solution.
Support services we offer
On-demand technical SharePoint support
Twingigs locates the underlying causes of functional problems in your SharePoint solution and fixes them to bring back the platform’s slick operation. We resolve the most important problems within 8–16 business hours, depending on how serious the problem is, to maintain business operations and let users to carry on with their regular activities.
- Checking and resolving problematic code.
- Resolving hardware and architectural problems (misconfigured or overloaded Servers, erroneously planned farms, and erroneously distributed server responsibilities).
- Adjusting features and programs (wrongly configured workflows, incompatible Plug-ins, problems with searches).
- Resolving problems with user authentication and setting up user rights.
- Resolving problems with content management (including crawling, indexing, sharing, and generation of content).
- Fixing performance problems such a slow website load time and inability to use SharePoint sites, Integration Issues
Continuous SharePoint maintenance
Our goals are to increase the power of SharePoint solutions by :
- Installing service and feature packs on a regular basis will ensure flawless operation and increase the system's potential for improvement.
- Protecting your working processes by implementing security updates and carrying out security audits. We'll monitor your SharePoint infrastructure, find performance and security flaws, and promptly address them with our SharePoint Health Check Service.
- SharePoint solutions are integrated with other enterprise systems, such as ERP, CRM, HRM, and LMS.
- Performance tuning, diagnostics and troubleshooting, remote administration, security management, and hosting management are all aspects of managing Microsoft Internet Information Services (IIS).
- Managing Microsoft SQL Server includes capacity management and monitoring, design and implementation, configuration and administration, performance tuning, and storage disaster recovery.
- Generating backups. We create disaster recovery strategies and offer suggestions for a backup plan for SharePoint. In addition to performing data recovery, we plan complete and incremental backups for metadata, content, etc. We also regularly test the backup and recovery procedures.
User training assistance
Twingigs provides specialized instruction for:
- End users and SharePoint administrators
In addition to covering the fundamentals of the platform, we also offer advice on how to encourage the adoption of a SharePoint solution, foster a collaborative culture inside the company, and make the most of SharePoint’s non-standard features, such knowledge or innovation management.
Benefits You Get
We want our clients to concentrate on accomplishing their business objectives rather than worrying about their SharePoint solutions, which is why we offer SharePoint support and maintenance services. To make that possible, Twingigs promises:
- Services are available around-the-clock.
- Prompt resolution of SharePoint problems.
- A group of Microsoft Certified SharePoint specialists, comprising Windows and MS SQL Server administrators, developers, architects, consultants, and SharePoint administrators, will assist you in resolving even the most challenging problems.
- A flexible price policy that complements your planning approach.
- Confidentiality and security of SharePoint maintenance and support initiatives.